Feature Requests

is there (or will there be) an option to restrict auto-replies to set business hours? example: if someone messages back at 3:00am, I don’t want the bot to respond immediately. I’d want it to hold the reply and send it at the next start time (like 9:00am). basically: “outside business hours = queue responses, send when hours open.” is that on your roadmap or something you can enable?

Hey team, We'd love to see a feature that allows us to set specific time windows for bot replies (e.g. no replies between 10 PM and 8 AM), with the bot resuming the conversation naturally once the time window is over. Why this matters: Right now, using GHL workflows to delay responses overnight is clunky. The biggest issue: ➡️ The bot does not resume the conversation contextually. It just sends a generic delayed message, which breaks the natural flow and feels robotic. Ideal solution: A setting to define "quiet hours" (e.g. 22:00–08:00). If a lead writes during that time, the bot waits and automatically resumes the chat in the morning, picking up where it left off, like a human would. Bonus: allow setting custom response messages like: "Hey! Just saw your message — was already off for the night. Let me help you with that now…" This would be a game-changer for making chatbot communication feel more personal and respectful of natural business hours. Thanks for considering this!

For the european market closebot needs to be gdpr compliant, otherwise it is not useable

Having to scroll through all possible sources or jobflows to find the one you need via a check box is tedious. It would be great to be able to type in what you're looking for, like you can do when searching for a contact name.

I know we can refresh using the browser, but a refresh button in the Conversations pane would be great.

Please see the attached photo. Looks like a layering prioritization issue with the modification menu falling under the search job flow field. Prevent selection of certain menu items

Reach out to the contact via appropriate channels automatically optionally once a smart follow-up is answered.

Hi Support, I hope you’re doing well. I’d like to suggest a small improvement: when viewing a job flow, please show the attached persona at the top so we can easily see which persona is linked without manually searching through the list. It will help quickly identify and edit the correct persona. Here is the video explaining the suggestion: https://kommodo.ai/recordings/igZr6vNzA47iM8Ui6NMk

Can you please add the option to upload multiple files to the knowledge library, so you can check all the files you need to load into the source at once, instead of loading them one by one?

Currently when we add an account it installs the closebot app. The problem: For Agencies, like ours, is that it will cause a customer to wonder what this 3rd party app is and either uninstall it or google you and go around us. The white-label will not truly be white-label until you add an app on the HL Marketplace that is not branded to your company. The solution: Create a generic named version of your HL marketplace app like what HL does with Lead Connector, that is not affiliated with any brand. Perhaps calling it "AI Connector" would be a good choice. Either way, the white label really isn't helpful and we cannot even USE closebot with our clients until this is complete so it is CRITICAL functionality. I truly hope this will be a priority in the next 30 days.