Feature Requests

Want to be able to edit a persona from a job flow without going back to the main Agents page

Change UX for how testing works to bring testing within the job flow for easier node highlighting and testing troubleshooting

Ability to get advanced analytics data, such as the most common topics covered during the conversations, or just in general being able to ask any question about a particular conversation and/or multiple conversations

The ability for agency clients to test agents that you set up for them and provide feedback within the app, like/dislike responses, etc.

At some point it would be great to have the ability to move / copy nodes between job flows. Especially in situations where you have duplicated a "master" job flow which you then customize for a specific client / niche... And then later one want to make improvements to the master job flow (or even a few of the clones) with additional nodes etc... but you may have custom objectives etc that makes a straight up copying of entire job flow impracticable. So being able to copy and paste nodes from one job flow to another (just dropped onto the canvas, its then easy enough to move the entire group to where it needs to go etc) Or moving a node completely would I'm sure also come in handy at some point too... And let's face it... it would just be another bad ass feature to make CB that much more of a premium experience to build with :-)

DND is an essential part of DBR. And can cause big issues GDPR issues when not done correctly.

The bot should have the ability to send out buttons to the user after detecting a certain intent. I would recommend checking out voiceflow and chatbase. They do this pretty well.

I believe many test & adjust in this manner: * Test response * Tweak bot * Retest response It's time consuming if this step is deep in the flow. If we could simply back up one step or retest the current step after saving, this would be awesome.

My clients want the agent to book appointments on WhatsApp but only answer questions on Instagram, so the job flows are different and don’t involve the same type of conversation. The problem is that the knowledge base for WhatsApp/booking contains information we don’t want the agent to share on Instagram/FAQ messages. This is just one example, there are sources that approach people differently depending on which social network they’re using. So, separating by job flows and/or channels would be great for that!

In V1 I used the conversation history to determine the language of the contact so that I can follow up in the correct language. I also used this to determine if the lead still needed to receive follow up or not. With whatsapp you can't use the automated folllow up of CB cause outside of the 24hr window you need to have use predefined templates.