Feature Requests

Hi recently we've had people come on and try take the piss (sorry for the language) out of the AI. Asking it stupid things such as 'are you a clanger', 'write me 100 word letter for blah blah'. It's apparent it must be competitors or people just trying to break it. Is there a way for it to stop taking things like porn sites in their email address etc.. CB's fairly good with the majority of it but things do slip through the net. Could there be some settings for this please so we can customise it a bit more.

I always use non-AI Statements to send website links in the conversation. It looks super weird when it sends the wrong link first, then the *correct link (see screenshot)

Now that GHL supports TikTok messenger as a channel, allow Closebot to support that channel.

Hi! Would be great to have a node like you do for streetview but have it for an aerial view of a home. This would provide Closebot clients with the availability to ask potential customers about roof space for solar panels and also backyard pools. I have a pool company AI booking business where placing an AI pool in the backyard without asking them for a photo would be ideal. Same with soar panels. Thanks so much and keep killin it!

I'd like to request the ability to assign knowledge bases directly to individual agents, similar to how CloseBot Classic worked, rather than only at the Source level. Current Challenge: For businesses with multiple locations using one HighLevel sub-account, I need to keep location-specific knowledge separate. Currently, knowledge assignment only works at the Source level, which means I'd need separate HighLevel sub-accounts for each location - doubling costs and complexity for clients. Especially with A2P issues to deal with. Requested Solution: Allow knowledge bases to be assigned to specific agents within a workflow, so one Source can support multiple agents with different knowledge bases. This would enable location-specific information separation without requiring multiple CRM accounts. Business Impact: This would eliminate the need for clients to maintain multiple HighLevel sub-accounts, reducing their costs and administrative overhead while maintaining proper knowledge separation.

I've begun testing the use of CB for email correspondence, but I noticed after the initial email is received that CB adds a re: to the subject line for the response (as expected) However when I reply to that response email, CB appears to be adding a secondary Re: to the subject line... As a result the subject line reads as... Re: Re: Test Email It only happens the one time tho, and no additional Re:'s are added past the two in future correspondence. Perhaps CB can check if there is already a Re: in the subject line, and then avoid adding an additional one if so

right now the smart follow up only triggers if the contact explicitly mentions they want to get followed up. it would be amazing if we could have it trigger for instance like the screenshot below. Whenever someone mentions now is not a good time, i have a custom scenario that listens for this and that asks them when would be a better time to do the service. it would be cool if we can trigger the smart follow up when they for instance mention "i want to hold off until spring" and then have it follow up with them sometime in spring. Also when a smart follow up or any follow up is scheduled, it would be amazing to add a tag to that contact so that i can put them into the appropriate pipeline stage in ghl. hope this makes sense

A popular software for local restaurants to use for reservations is OpenTable. They have an API available, and I believe this would be a significant opportunity for agencies to approach restaurants to implement conversational bookings via web chat and even DBR / text messaging campaigns.

Conversations Log Visual Flow

GHL v2 Service Calendars has been out of beta for a coupe months, a much better way for service business to let people book online (no need for a bunch of separate calendars, much better interface, shopping cart style checkout for multiple services, add-ons etc). It does not use the standard calendars anymore so there's no way to directly book using v2 Service Calendars.