I would like to configure the response delay dynamically based on the conversation channel while keeping the same persona, agent, and job flow.

For example:

* Live Chat → No delay / instant replies

* WhatsApp, Instagram or SMS → 20–45 second realistic delay

* Email → A different custom delay

Currently, reply delay is configured at the persona level. Therefore, achieving different delays by channel requires having different personas, and duplicating job flows, even though the prompt, tools, follow-ups, business information, and overall behavior are exactly the same.

This becomes very inconvenient to maintain at scale. As the number of subaccounts grows, this creates unnecessary work and a significant risk of configurations becoming inconsistent.

Suggested solution:

Add a per-channel reply-delay setting or override, either within the persona, agent, or job flow. For example:

* Default persona delay: Realistic, 20–45 seconds

* XYZ Channel override: No extra delay

This would allow the same persona and job flow to be reused across channels while preserving instant responses in Live Chat and more natural delays in messaging channels such as WhatsApp