Variable reply response speed
D
Dave Smith
Currently the response speed is one timing, which may not be suitable or realistic as some replies are longer than others.
Having the following options would be helpful:
- Enter a range of timings you are happy with i.e. 15 - 45 seconds
- Have a response time based on reply length i.e. if the reply is 'yes we do' then 45 secs is not ideal, likewise if the response is 30 words long, 15 secs is too short as it highlights a bot is being used.
- Have a random timing within your range i.e. It might be 20 secs for first reply, 45 for 2nd, 31 for 3rd and so on....
- The ability for the first reply being set and subsequent replies being random so that the first message is answered quickly.
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B
Bryce DeCora
Merged in a post:
Ability to delay delivery of the second message in a multi-part message responses
D
Dexx W
Right now we have the ability to have a large response from the bot be sent over two messages.
This helps to make the conversation appear more natural BUT it's not really natural for two messages to be instantly sent together.
It would be great to take it a step further and also allow us to choose to have a random delay in the second message in a multi-part message response also be delayed by 1-3 seconds.
This would come across more natural as if someone quickly wrote the first message, and then typed the second message which arrived seconds later... just like a conversation with an actual person.
Combined with the three animated ... typing dots it would also add to the organic experience
B
Bryce DeCora
Merged in a post:
Ability to add a response time range
D
Dave Smith
Having a standard response time is not realistic as humans don't always respond exactly at the 28 second mark.
Having the ability to put a range of times i.e. 15 - 60 secs would make replies more human and realistic.
Ideally, the first response time and ongoing conversation would be 2 separate things so the initial response could be for example 30 - 60 secs and subsequent replies 15 - 30 secs.
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Bryce DeCora
Merged in a post:
Allow Bot to self Time responses based on shorter or longer texts.
J
Jeff Mills
Sometimes, you want an SMS message to be quick due to it's short nature, and there does not need to be a long wait to receive it, while other cases, there is a large message block coming out, and a human would take a while to type all that content out, so to feel natural, a longer timer should be implemented on long form responses that feel like a person took the proper time to type it out and send it, instead of typing a short response and then 3 seconds later sharing a large paragraph of text that would not be immediately delivered that quickly. So the timer looks at the text about to drop and decides since it's longer form, to wait, 15-30 seconds before sending, based on the amount of words used. Just having a wait time that is the same for all messages does not feel natural.