Currently, CloseBot automatically follows up with leads when they are inside an Objective node. While this works well in many cases, there are real-world situations where follow-ups should pause or stop based on context.

Common Scenarios

The lead says “I’ll get back to you” or needs time to respond.

The customer visits the workshop as a walk-in without completing the booking flow

In these cases, the objective remains incomplete, so the bot continues following up even though it’s no longer appropriate.

Proposed Feature

Introduce Smart No-Follow-Up, similar to Smart Follow-Up, which intelligently pauses, delays, or cancels follow-ups based on lead behavior or external signals.

Example Logic

Pause follow-ups when a lead indicates they’ll respond later.

Stop follow-ups if the lead is marked as visited, serviced, or converted.

This would make CloseBot more context-aware, reduce unnecessary messages, and better reflect real-world business workflows—especially for offline or walk-in driven businesses.