see GHL dnd status in CB or have a workflow action to DND the contact.
Mike Cuypers
DND is an essential part of DBR. And can cause big issues GDPR issues when not done correctly.
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Mathew Koenig
This is 100% critical. This goes hand in hand with the "quiet hours" posts as well. In the US, it makes using CB risky for legal reasons until these are in play.