Currently the contact reset (Bot Reset/Reset Bot Objectives) clears
the completed messages and objectives, but it's not clear if they too
delete the AI-generated SUMMARY from the previous conversation.
We found a real case: the agent confirmed an appointment (“you
I confirm Wednesday at 11:00 “) quoting verbatim a summary of a
previous test conversation (“According to the summary of the conversation
previous: 'Contact scheduled call for... '”), without having executed the
real Booking action or having created the appointment in the calendar. El
contact did not have the failed booking tag, which confirms that the
agent treated the summary as a verified fact instead of verifying it
against the schedule.
We'd like to be able to reset that summary as well (not just the messages)
raw), so that the agent does not carry wrong information or
outdated from previous tests or conversations to new ones
interactions with the same contact.
This would be useful both for testing (avoiding contaminating new tests with
old summaries) as in production (prevent the agent from confirming
outdated information to a real lead).
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