Notification System
in progress
B
Bryce DeCora
Notification system to notify you in case of source or api provider connection issues and other things
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B
Bryce DeCora
Merged in a post:
Alert Sytem When Closebot Fails or a Way to Reactivate the Bot
Joel Jimenez
Lately, we’ve experienced issues where the GHL connection drops, causing some contact messages to never reach Closebot. This creates a blind spot where conversations stall without us knowing, which impacts the customer experience.
We need:
- Bot Failure Alerts
If a contact sends a message and Closebot doesn’t respond within X minutes, an alert system should trigger.
-Similar to ZappyChat’s fallback, this could:
- Add a predefined tag to the conversation.
- We (users) can use the tag as a trigger to send an alert (e.g. via GHL workflow, email, or Slack).
This ensures we can take over the conversation manually before leads go cold.
- Bot Health Monitoring
If GHL and AI providers are up, but Closebot itself stops replying mid-conversation, there should be a way for us to know immediately that the bot is inactive.
- Conversation Recovery & Bot Reactivation
If a GHL message fails to reach Closebot, we need a manual “refresh” option to resend the last missed message to Closebot.
- There should also be a way to manually restart the conversation with an AI message so the bot can pick up smoothly.
These features would give us better visibility, faster recovery, and prevent lost leads due to silent failures.
B
Bryce DeCora
in progress
Moving to in-progress since the foundation is being laid with all of our logging. However, notifications will start as in-app only with no SMS nor email notifications.
B
Bryce DeCora
planned
B
Bryce DeCora
in progress
B
Bryce DeCora
This is in work