Limit response times for follow ups
complete
Philipp Leirich
I’d like to request a feature that allows us to control or delay the response time of follow-up messages sent by the chatbot — specifically to prevent it from sending messages in the middle of the night.
Currently, follow-ups on fixed time delays, regardless of the time of day. This can result in messages being sent at unrealistic hours (e.g., 2 or 3 a.m.), which can feel unnatural and even intrusive for the recipient.
To improve user experience and increase engagement, I’d like to simulate more human-like behavior by limiting follow-ups to reasonable daytime hours (e.g., between 8:00 a.m. and 8:00 p.m.). This would make the interaction feel more natural and trustworthy.
Would it be possible to implement a time window or scheduling logic for follow-ups?
Thanks in advance for considering this request!
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Bryce DeCora
complete
This functionality exists in source settings
Anthony Masse
I think it's something you can select in the source settings.
Philipp Leirich
Anthony Masse Yes you are right! Thank you
Mathew Koenig
This is super important. Laws in the US regarding quiet hours can get you in MAJOR legal trouble for texting before 8am or after 9pm so I hope this is implemented soon.
Kristy Goodwin
Agree! My agent responding at 2.30am isn't really human like.