Limit How Far Back Looking at Messages
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Bryce DeCora
Merged in a post:
Ability to set how far back an Agent can see previous message history
Jason Kramer
We run a lot of DBR campaigns and I have seen many instances that the agent references text messages that occurred months ago and even prevents the agent from booking the prospect due to a text they sent awhile back. Since many agencies use CB for DBR campaigns I think this is a key piece to be able to set at the job flow level
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Bryce DeCora
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