Google Sheets & Docs Live Database
planned
Simran Narula
Enable reference to a live database, eg - a website that is live. This will be very useful; for example for estate agents who can use their listing website to feed the bot with live listings and match them to a lead's needs. Or a Google Sheet/Air Table or similar database which is updated with data from other systems.
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David Aranovich
Seems that GHL just released a Google sheet integration today. 😬
David Aranovich
When is the predicted release of this feature? :)
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Bryce DeCora
David Aranovich Moved to Q2 to prioritize reporting and our new agentic node
Evangelina Rivera Padilla
Bryce DeCora it would be awesome if this could be bumped up and pushed for earlier dev/release... it certainly has the upvotes 😬
Simran Narula
Hey Bryce DeCora! I know this was a Q4 2025 roll out at some point and got pushed back and now I see its pushed to Q2 2026. Any way we could please bump this up? We are having to manually go and update FAQ's when a Live Google Doc would take away a lot of manual work. So many people will benefit from this :)
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Bryce DeCora
Simran Narula we have a lot in the works right now:
- Agentic Node (5 weeks) - highest priority to serve those who want a more fluid agent stage
- Reporting (5 weeks) - high priority to allow agencies and businesses to monitor their agents based on their custom metrics
- HIPAA & SOC2(2-3 weeks) - high priority to serve our larger clients and clients serving people in medical
- Chat Widget (2 weeks) - this will decouple us from people not being able to use CloseBot as a standalone if they want
As a part of #2 (reporting) we are doing a data storage analysis, looking for shifts in the industry and new technologies to accommodate our growing data needs. It's possible that this may lead us to migrating our knowledge base storage to a different provider. We wouldn't want to begin work on live database & google drive work until this determination is complete.
For these reasons we are likely looking at end of May timeframe for live knowledge base.
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Bryce DeCora
Merged in a post:
shopify/g-sheets/g-docs/ Live real time updates to knowledgebase
Trevor Otts
the ability to use shopify as a knowledge base asset and also google sheets and google docs and the knowledge base auto update base on any changes to a google sheet or a google doc or notion or shopify product changes or products added
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Bryce DeCora
marked this post as
planned
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Bryce DeCora
marked this post as
under review
Air table has webhook notifications of updates, so we could use these to trigger new embeddings to be generated
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Bryce DeCora
Merged in a post:
Ability to connect a database, perhaps via airtable api
Stephen ARIS
The ability to search from a dynamic data set and an bring back product pic and description in a conversational manner.
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Bryce DeCora
Merged in a post:
Dynamic Knowledge base
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Lucas Bernasconi
I think this is coming in next year's update, but just in case I put it here, it would be nice to have some doc/sheet or database that allows you to have a dynamic knowledge base.
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Bryce DeCora
Merged in a post:
Document Upload Sync With Live Google Doc
Ryan Mason
Allowing access to a document this way would allow for edits from clients on pricing sheets or other areas.
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Bryce DeCora
Merged in a post:
Pull live data like inventory off a site.
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Justin Lee
Being able to ready live real time data from a url to pull inventory or product information.