Feature Request: Time-Based Response Limits
planned
Philipp Leirich
Hey team,
We'd love to see a feature that allows us to set specific time windows for bot replies (e.g. no replies between 10 PM and 8 AM), with the bot resuming the conversation naturally once the time window is over.
Why this matters:
Right now, using GHL workflows to delay responses overnight is clunky. The biggest issue:
➡️ The bot does not resume the conversation contextually.
It just sends a generic delayed message, which breaks the natural flow and feels robotic.
Ideal solution:
A setting to define "quiet hours" (e.g. 22:00–08:00).
If a lead writes during that time, the bot waits and automatically resumes the chat in the morning, picking up where it left off, like a human would.
Bonus: allow setting custom response messages like:
"Hey! Just saw your message — was already off for the night. Let me help you with that now…"
This would be a game-changer for making chatbot communication feel more personal and respectful of natural business hours.
Thanks for considering this!
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Mathew Koenig
This is super critical. We can get in trouble for texting clients outside of "quiet hours" so please prioritize this one :)
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Bryce DeCora
marked this post as
planned
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Bryce DeCora
Merged in a post:
AI Off during non-business hours
Amr Mahmoud
Some control over having the AI not respond during non-business hours, and resuming that response for when business hours begin again.
My client doesn't like the AI responding to someone at 2am, even if the contact sends a message at that time.
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Bryce DeCora
Merged in a post:
Bot Response Time Window Customizations
j
jacob@energize-group.com
Need to be able to restrict what times the bot can respond to a lead. Currently, once the bot is "on" it will respond at any hour of the day
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Bryce DeCora
Merged in a post:
Operating Hours for Job Flows
Jesse Rodriguez
A simple way to schedule when a job flow is operating. We have a number of clients who don't want them running during actual operating hours.
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Bryce DeCora
Merged in a post:
Quiet Hours
Mathew Koenig
new laws make it illegal to text before 8AM and After 9pm. While that’s silly, it’s still a law. High level allows the ability to do this in their workflows but CloseBot needs to do it to avoid sms fines.
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Bryce DeCora
Merged in a post:
Feature to set the AI to respond at certain days and hours only
Cristina Cruz
Hi Closebot Team. Would really love if you can integrate a feature where the AI can text only at certain times. With the new Texas law, we are required to only text at certain time. I know it's lame but we need to comply. So, if you could please please please add this feature as soon as possible
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Bryce DeCora
Merged in a post:
Working bot hours
Marlon Rodriguez
have a way to turn on and off the bot
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Bryce DeCora
Merged in a post:
Working bot hours
Marlon Rodriguez
have a way to turn on and off the bot
Mathew Koenig
This is a big one Bryce DeCora (especially outside of SMS). With facebook messenger for example, there doesn't appear to be a way to prevent responses outside of certain hours.
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