Embeddable Chatbot
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Simon Simon
Lead cost is around half the price for PPC ads on landing pages such as https://eco4.ecowarmgrants.com/eco4-scheme-uk-4516-2326654603 with a embded version for us.
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Bryce DeCora
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Bryce DeCora
Merged in a post:
CloseBot Live Chat Widget
Andrew Vernon
GHL's chat widget is killing things for us (not in a good way). The reliability of the web hook going back and forth is very unstable and bringing down CloseBot as a product.
Some responses aren't being received back and forth causing clients to drop off. It would be great to have a CloseBot live chat widget that does away with the GHL one and data gets fed back info to GHL from CloseBot. Non responses are a real big issue for us.
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Bryce DeCora
This isn't hard for us to do. Until lately the hardest part was determining how we implement it on the UX side. We now know how we will be handling it.
- You have your Sources
- You can go to source settings and click a tab for custom channels
- You can add a chat widget
- We will give you a script you can use to add that chat widget to your site. We will push all sent and received messages to GHL
This is one of our important additions slated for Q2. Worth noting the GHL chat widget reliability affects manually sent messages and workflow sent messages at the same frequency as it affects CloseBot (and other 3rd party) messages
Andrew Vernon
Bryce DeCora
This is a serious issue for us and I'm not sure your getting fed any actual figures. I lost a client this week because of missed live chat replies, and I’m currently having to manually monitor conversations to prevent drop-offs.
In one account we’ve had 2 failures in 7 conversations in 24 hours - that’s not sustainable, especially when clicks can cost $35+ in the PI/med neg space.
I appreciate that GHL reliability affects everything equally, but from our side the problem isn’t logging - it’s when the visitor doesn’t receive a reply and the enquiry is lost. That puts us in a difficult position with clients.
It’s actually pushed me back toward building agents directly in GHL for stability, even though I’d much rather be using CloseBot.
If the blocker has been UX/product structure, I’m more than happy to help. I ran a web design and digital agency for 18 years and can contribute from a real deployment perspective if that’s useful.
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Bryce DeCora
Andrew Vernon I encourage you to raise this with the GHL support team as it's not something we can resolve. I have not heard this report from others. GHL goes through intermittent reliability issues with their widget and some sub-accounts seem to be less reliable than others, but overall users do not have much of a problem.
The issue described affects their internal AI the same it does us at scale. You will have the same number of dropped messages using the GHL chat widget if you use a 3rd party (CloseBot), manual setter replying within GHL, or GHL AI. The non-response rate will be the same for all of them.
On the UX side, we do not need assistance, we need to keep the team focused on the areas that ensure CloseBot remains a cutting edge leader on the AI side.
Andrew Vernon
Bryce DeCora
There’s 2 issues that I can see that are effecting front end delivery.
- CloseBot gets the message and replies. It goes to the GHL conversation panel and doesn’t get delivered to the user. I’ve tracked this one, it does but just doesn’t display, if you refresh the page then the message is there so seems to be some sort of caching related issue.
- The other one that I’m currently referring to is messages coming into GHL conversations panel but not reaching CloseBot to send a response.
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Bryce DeCora
Andrew Vernon correct.
- This same problem happens with GHL's AI, or with humans sending messages through the GHL chat widget. It's not isolated to 3rd parties.
- This same problem happens with GHL's AI, or with humans sending messages through the GHL chat widget. It's not isolated to 3rd parties. This is why you'll constantly see similar posts in the GHL group about "why didn't my AI respond?"
My point is, switching to use the internal AI to try to combat this will not help. I agree, it would be best for CloseBot to have our own chat widget. This is why it's on Q2.
Andrew Vernon
Bryce DeCora I will be keeping my fingers, toes and eyes crossed 🤪 hopefully for an early Q2 launch. This update will get you noticed if you're saying GHL also get same errors. Appreciate the hard work you guys do.
Carlo Yap
looking fwd to having this as an option vs the chat widget
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Bryce DeCora
marked this post as
planned
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Bryce DeCora
marked this post as
open
Moved back to open. This is a Q2 item as we focus heavily on reporting in Q1
Seij Bailey
I'd upvote this 3 times if I could
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Bryce DeCora
marked this post as
planned
Mike Nijs
Bryce DeCora yes!!!
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Bryce DeCora
Mike Nijs: 😎 The amount of stuff coming is crazy. The focuses of Q1 are our own chat widget and reporting tools
Mathew Koenig
Bryce DeCora YES!
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Bryce DeCora
For all watching, this is one of the two major pillars of Q1 2026
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Bryce DeCora
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