Ben Baker
Current Status:
The Branding Logo and Custom Domain settings are working correctly. However, the Favicon and Brand Color are not being applied across the platform.
Additionally, there is no option to customize the email invitation sent to clients. The current invitation still displays:
  • The CloseBot sender domain
  • The CloseBot brand logo
  • The default “Accept Invitation” redirecting to CloseBot
  • The “Click here” troubleshooting link redirecting to CloseBot
Why This Matters:
Branding inconsistencies cause confusion for clients. We’ve already had an incident where a client panicked, thinking they were being charged by an unfamiliar company. Ensuring that all visual and email elements reflect our brand prevents confusion, strengthens trust, and maintains a professional client experience.