Allow Chat Summary and Chat Transcript to be Sent Via Webhook
Dexx Williams
Currently the new Chat Summary and Transcript tools only save to the connected CRM source, but that limits the usability when we are using custom scenarios to send our contact info via webhook to another platform...
It would be incredibly helpful if the use of the webhook action allowed us to also have the job flow save the conversation up to that point so that the data could be sent via webhook as well.
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