OCD.... keep it nice and clean on the canvas. These two should be Tools with the ability to a) add tags and b) stop responding. ✓✓

It would be great if in the statement settings (when the user has the ability to link to an image to be sent) if we also could have the ability to select from GIF images located at https://giphy.com (they have API access - https://developers.giphy.com)

This would not only improve the UX related to downloading a relevant meme/GIF to then upload (dependent on the job flow), but would also quickly open up the options to select relevant images based on branch options etc and enhance the human-like behaviour of some of our conversations (as many people in group chats can relate to).

Obviously not everyone would use it, but when suitable, having the ability would definitely be another notch in the CloseBot premium experience belt over competing platforms :-)

Let the booking prompt actually steer the booking flow. It should define what counts as a booking failure and how to handle pivots. Currently you're not technically supposed to talk about booking and scheduling before you get to the booking action but if you get to the booking action and the contact changes their mind it's too late. People change their mind. They see the times available this week. Maybe the times they want are booked and so they decide they would rather switch to a different class for example. It happens all the time. Now imagine a parent booking in three age groups and after seeing their preferred times aren't available for age group one they are like "ah you know what lets put that on hold lets book my second child." Now you lose the entire booking. There is no way forward.

Certainly when allowing for more custom scenario's this could be very helpfull.

Sometimes you don't want the bot to follow a custom scenario.

You would want to deactivate it so that it doens't get triggered in the first place.

And yes, you could work with a custom field and check if the custom has a certain value and then go back to a point specific point in the jobflow.

The problem is that you have to pick 1 specific point where it needs to go.

I'd love to suggest adding a dedicated AI Agent option—either above the "Say Something" step or as its own category—similar to how tools like Voiceflow or n8n structure agent-based workflows.

Instead of manually building out workflows step by step, it would be incredibly helpful to have modular AI agents (e.g., customer support agent, booking agent, sales agent) that can access knowledge bases and handle specific task types autonomously. Think of it as assigning a role + goal + resource in one step.

This would make it much easier to scale conversational flows without rebuilding logic each time. Agents could be assigned different tasks with linked KBs, and collaborate or pass context to each other—all within a unified flow.

Would be a game-changer for agencies running multiple bots or departments.

I noticed that when a lead is on the booking node and has inquired about a question that the bot cannot answer, the smart FAQ is not updated. This gets very annoying because then even if the lead is interested, the bot does not give out the information they need and also does not book the call either

While we have the ability to stack multiple objectives in a single node, can we have the ability to re-order them?

Example: (type of space, lease term, timeline) change it to (timeline, type of space, lease term)

Currently, the cancellation process within Closebot is a "black box" and not customizable. When a lead cancels an appointment, the system triggers a standard response that often feels robotic or too abrupt. This lacks the empathetic touch needed in high-ticket sales to keep the lead engaged.

Requested Feature

I would like the ability to customize the AI's response and the overall logic when a cancellation occurs. Instead of a simple confirmation, the AI should be able to:

Show empathy: Acknowledge that the lead might be busy or that something unexpected came up.

Immediate Rescheduling: Pivot directly into a re-engagement flow to secure a new time slot.

Example Use Case

If a lead cancels, I want the AI to respond with something like:

"I’ve cancelled our appointment for today. I imagine you're quite busy or perhaps something urgent came up.

No worries at all! Would you like to look for a new time to reschedule and get things back on track?"

Why this is important

For my business, the "follow-up" after a cancellation is just as important as the initial booking. Being able to influence this process ensures that fewer leads drop out of the funnel and the conversation stays alive even after a setback.

I would like to be able to have CloseBot check my calendar for availability, converse with my client to settle on a time to meet and then request their contact information (phone/email/whatsapp) to be able to then properly book and trigger confirmation/follow up automations.

This could be accomplished by doing a calendar check during an objective to "pick a time to meet" that populates a custom value such as {{customvalue.agreedappttime}} which is then used in the next objective "book an appointment" to add it to the calendar.

This would allow people utilizing Facebook Messenger ads to capture their lead information during a conversation leading up to an appointment in a more natural way. Many leads my be hesitant to give their contact information before choosing a time to meet somewhere.

Lack of this feature causes the bot to hang on booking an appointment for a Facebook lead that doesn't have a phone number or email provided to us yet.

GHL API doesn't seem to allow booking an appointment using the contact ID, so we must utilize a workaround such as this.

Thanks!