Add support for manual incoming message trigger
Ofer Avnery
We would like to be able to control, per source, whether CloseBot gets triggered immediately by the GHL incoming message webhook (Auto Mode, like today), or waits until manual incoming message trigger is received. (Like CloseBot v1 where we could initiate the incoming message). It would be the same incoming message, just delayed so we can have time to tag the user appropriately.
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Bryce DeCora
We have a delayed fallback that retries up to 5 times over 10 seconds, allowing time for tags to be added. Is there something else holding you up? Ofer Avnery
Ofer Avnery
Bryce DeCora Not sure it would work, got any docs / specs? Sound like this approach would fail miserably if we need to remove and add tag, not just add. (false positive) In any case, 10 seconds is not enough.
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Bryce DeCora
Ofer Avnery why is 10 seconds not enough? just want to fully understand
Ofer Avnery
Bryce DeCora Timer is just belt and suspenders. The real issue is that the lead can have a tag that needs to be removed otherwise CB will pick it up with the wrong agent. This is why the request is not to change a timeout, but to be able to trigger the CB engine when all processing is done in the CRM backend.