- ⭐️ White label emails
- ⭐️ Citations
- ⭐️ Saved Time Metrics
- ⭐️ Contacts Move with Version Updates
- ⭐️ MCP (beta)
- ⭐️ Sinch Custom Channel Added
- 🐞 Metrics Filtering Bug Fixes Reports
- ⛓️💥 Removed Graceful Goodbye Use Agent Node
White Label Emails
If you're on an Agency Account, personalize your sending domain for emails through CloseBot, including User Invite emails! These invite emails do not mention CloseBot or have our branding. Later we will add the ability for you to customize the branding to match your agency theme.
Citations
CloseBot will now cite it's resources inline. These citations will only show up to the lead if you are using the CloseBot chat widget and have enabled "Show Thought Logs". See those settings here. Hovering over a citation number shows you which uploaded resource the reply referenced.
Saved Time Metrics
Now available as a metric as well as a leaderboard... time saved. We've given an estimate time savings value in seconds to several actions your bots can take (i.e. sending messages, booking appointments, updating fields...). You can track your estimated time savings from leveraging CloseBot!
Contacts Move with Version Updates
Previously, contacts that were engaging with a version of your Agent would stay on that version even after updates... this was a real pain for those who caught issues, updated them, and wanted the bot to use those updates for contacts already engaged. Well, now updates published automatically updates for all contacts engaged with that agent.
Keep in mind, if you do something like delete a node in a large flow web that a contact was on... we might move them to a node you wouldn't expect. We suggest building with Agent Nodes as much as possible instead of Legacy Nodes for this reason and more.
MCP (beta)
The CloseBot MCP is in beta testing with few users, expected to publicly launch next Friday. So far this MCP brings ~200 tools to Agents to be able to take action over CloseBot accounts without needing to use the User Interface at all. Everyting that can be done within the user interface (including agent editing and dashboarding) can be done through MCP.
Sinch Custom Channel
For those using HubSpot and CloseBot standalone, Sinch has been added as a custom conversation provider. Add it within Source Settings -> Channels -> New Channel
Summary
I want to mention an apology for the email blasting to some of you... we finally have email updates for things happening within CloseBot (like top-up events, errors, etc.), but much greater control over these notifications will be available next week along with the official release of the MCP...
And a very special surprise soon after that we have yet to talk about at all 🤫