- ⭐️ GDPR
- ⭐️ Knowledge base standard graphs
- ⭐️ Usage count knowledge base column
- ⭐️ Latest reference date knowledge base column
- ⭐️ Knowledge base filtering improvements
- ⭐️ Knowledge base & Smart FAQ general improvements
- ⭐️ Help docs updated and created
- 🐞 Smart Followup in Settings, not a tool
- 🐞 Get Property Details fallbacks improve reliability
- 🐞 Custom providers fixed filtered out messages
- 🐞 White label DNS limits fixed
GDPR
CloseBot is now GDPR compliant. You will begin to notice our trust center accessible via your user settings next week.
Knowledge Base Graphs
You'll see three standard charts in your knowledge base area. These give you a quick look at the status of your knowledge base overall, and also adjusts as you change your filters.
- Smart FAQ (pending vs. solved)
- Storage usage over the past 7 days
- Reference count over the past 7 days
New Columns Knowledge Base Table
You'll notice the new columns within the knowledge base that show the data for when each upload was last referenced and the total number of times it was used in a reply.
Knowledge Base Filters
The knowledge base has had an update to its filters, allowing you to better filter what you're looking for. Filter on source, upload type, status, and last modified date.
Help Doc Updates
What's Next
Next week our focus is officially on the conversations page. We have already begun work on this page, but the updates are not yet ready to be released. By the end of next week you'll see a massive overhaul on the conversations page, making it much easier for you to manage your lead conversations.