new
April 3rd 😅
Completed this week...
- ⭐️ Booking Node architecture upgrade (9% improvement)
- ⭐️ Testing portal more reliable connection
- 🐞 Fixed extra loading conversations page
- 🐞 Fixed password issue on user invite
- 🐞 More extra work to try to account for GHL token reliability
Large Items in Work...
- ⏱️ [ 1 week ]Native Chat Widget
- ⏱️ [ 3 weeks ]Agent Node
- ⏱️ [ 3 weeks ]Custom Agent Tools
- ⏱️ [ 4 weeks ]Custom Dashboards + Speed Boost
- ⏱️ [ 7 weeks ]SOC2
Booking Node Architecture
We've been testing some of the agentic behavior that will come with the Agent Node on everyone's booking node. This was done slowly. We found a 9% increase in liklihood of booking once a lead entered the node if the new architecture was used vs. the old booking node. We also found bookings tended to happen with 30% less messages exchanged. These are the kinds of things we work on on the backend. All of our data allows us to reliably test and move forward or roll back changes like this... and we all benefit.
Testing Portal More Reliable Connection
When leaving the test portal open for an extended period of time, the connection with it would break. We now give you a visual queue when this happens with an easy way to click to re-establish the connection. Simple things like this make the platform more reliable for everyone.
Apologies for Delays
You'll notice a couple of the items in work slid on timelines. We hoped the chat widget would be ready this week. It was close, but not quite. We will have it ready for you next week 🙏 We turned focus before the widget was all the way complete over to the Agent Node...
The Agent Node, however, is ahead of schedule. We will leave the expected launch date as-is, but we will likely expand beta for the Agent Node next week. Custom Tools for Agent Node use will also be ready at this time. Learn a bit more with this 55 second review.
Custom Dashboards are a lot of work to get right... we have a ton of data. The team has been working on building the foundation for this over the past couple of weeks, but we expect work on custom dashboards to go on another 4-5 weeks (hopefully 4). There's a lot of work being put in to this to make sure the dashboards are fast to load and are able to filter the way you want 🙂
And I was wrong about SOC2... it's going to take another 7-8 weeks... not because it's hard, but because our team is focused more on the items that help our users... Agent Node, Custom Tools, Chat Widget and Dashboards. After we get those boulders done, we will finish up work needed for SOC2 Compliance.
Final Words
Next week is gearing up to be a big one. Keep an eye on our updates. In the meantime, head over to G2 if you can to leave us a review if you appreciate all of this hard work! 👏
Leave a review HERE!
