Workflow Trigger "Stop for Upset Leads" | Voters

Workflow Trigger "Stop for Upset Leads"

complete

JCL

Is it currently possible to trigger workflows in High Level If the bot determines a negative response and stops the bot.

Possibly in the goals accomplished custom field?

January 10, 2024

Stephen ARIS

instead of a hardstop, how about a polite backdown ie "sorry i wont bother you again"

Bryce DeCora

Stephen ARIS: you can have the tag addition trigger a template-based response to the customer, but it's dangerous to allow the bot to respond one more time after sensing aggression

Bryce DeCora

marked this post as

complete

Now have it so the AI adds a tag if it was stopped from aggression detected